Privacy Policy

At The Smart Tier, your privacy matters to us. This Privacy Policy explains how we collect, use, and protect information when you visit our website, contact us, or use any of our services. By using our website, you agree to the practices described below.

1Information We Collect

We collect information in the following ways:

• Information you provide directly — such as your name, email address, WhatsApp number, and any details you share when contacting us through our website, contact forms, email, or WhatsApp.
• Automatically collected information — such as your browser type, device information, IP address, and pages visited, collected through standard website analytics tools.
• Communication records — records of your messages, enquiries, and service requests so we can assist you effectively.

2How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and provide the services or products you’ve requested
• Communicate with you about your orders, requests, or account-related matters
• Improve our website, services, and overall customer experience
• Send updates, offers, or information you’ve requested (you can opt out anytime)
• Maintain the security and proper functioning of our website

We do not use your information for any purpose beyond what is necessary to provide and improve our services.

3How We Share Information

We do not sell, rent, or trade your personal information to third parties. We may share information only in the following limited circumstances:

• With trusted service providers who help us operate our website or deliver services (e.g. hosting providers), under confidentiality obligations
• If required by law, legal process, or to protect the rights and safety of The Smart Tier and our clients
• With your explicit consent, for any other purpose

4Cookies & Tracking

Our website may use cookies and similar technologies to improve your browsing experience, understand how visitors use our site, and remember your preferences. You can control or disable cookies through your browser settings — though this may affect certain website features.

5Data Security

We take reasonable technical and organizational measures to protect your information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6Your Rights & Choices

Depending on your location, you may have rights regarding your personal information, including the right to:

• Request access to the information we hold about you
• Request correction or deletion of your information
• Opt out of marketing communications at any time
• Ask us how your information is being used

To exercise any of these rights, simply contact us using the details at the bottom of this page.

7Third-Party Links

Our website may contain links to third-party websites or services (including services we recommend or partner with). We are not responsible for the privacy practices or content of those third parties. We encourage you to review their privacy policies before sharing any personal information.

8Children’s Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can remove it.

9Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. Any updates will be posted on this page with a revised “Last updated” date. We encourage you to review this page periodically.

10Contact Us

If you have any questions or concerns about this Privacy Policy or how your information is handled, please reach out to us — we’re here to help.